Community AdminAs a general note for those experiencing issues, we have added some steps to the initial post by crinrict to assist anyone experiencing issues with the startup of the game.
Startup issues - General
Startup Issues - Specific
I have a problem starting Sims 4.
I press Play, it greys out. I check task manager and TS4.exe shows up for a few seconds then dissappears.
I have done these steps which did not help.
1) Turned off my AV.
2) Repaired game client
3) Ran origin and Sims 4 as admin
4) Checked that I wasn't running any programs that may conflict with origin.
5) Did a clean boot
6) Updated drivers.
None of these steps solved my problem.
Community Admin@LemonDialectic Hi,
Can you check whether the TS4.exe (or any other programs) crashed around the time when you tried?
You should be able to look into it by checking your reliability monitor following the steps below:
1. Press Win+R to open the run box
2. Type perfmon /rel to open the reliability monitor.
This opens a window where you can click on the error's visually shown (white X in red circle) to find the latest one related to The Sims 4. Click show details and then paste the info that is listed in there in here.
Cheers,
Nils
Here it is:
Description
Faulting application name: TS4.exe, version: 1.0.625.10, time stamp: 0x53ed5fc4
Faulting module name: TS4.exe, version: 1.0.625.10, time stamp: 0x53ed5fc4
Exception code: 0xc000001d
Fault offset: 0x01a52a57
Faulting process ID: 0x2328
Faulting application start time: 0x01cfc88ead1ed466
Faulting application path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe
Faulting module path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe
Report ID: eff586ef-3481-11e4-826c-00ac7bc56961
Faulting package full name:
Faulting package-relative application ID:
The store page for Sims 4 lists several different supported languages, including "English (US)". But I am not given any option to select what language I want, neither during installation or in game. The game is stuck in Swedish, and the translation is to put it mildly; horrible.
Is this going to get fixed anytime soon or should I file for a refund?
Any update on my problem?
I've been able to play the game on my laptop.
But I'd like to play it on my desktop.
Community Admin@Beckii1317 Can you try restarting Origin as and administrator and see if you can get the Install to complete then.
@LemonDialectic I fear this might need to go to support and have an msinfo looked at, but before that can you double check for windows updates, and/or run the system file checker to ensure that your Windows doesn't have any issues.
@Lormagoth Ah yes, sorry. Thanks for the edit. Just to double check (likely not a factor, but I'm running short on ideas), are you running the x86 version, even if you're using a 64-bit OS? On the offchance that there's some download/CDN issue, can you use the redist from the game folder instead? It should be at C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist
Community Manager
