Community AdminAh, sorry if I missed that, there's a lot of activity right now. If you had a persistent issue, and regular troubleshooting wasn't resolving the issue, you might need to submit an MSinfo to support. It's a huge file and has loads of information, so we can't ask for them through AHQ. It might be worth uninstalling, running ccleaner, then reinstalling. Note that you can keep the existing files as a backup, so you don't redownload from scrach
Could you let me know where to submit my MSinfo file?
Community Admin@LemonDialectic In that case you'd contact support (steps below) and go through the process there. That would likely require some repetition of steps.
https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#contact
@Beckii1317 Try the Method 1 step in this MS tutorial, to make sure that Windows Installer is running. You mention Program files, do you mean you tried to run the redists at C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist?
Thanks where is this Ms tutorial? Yes i tried to run the redists at C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist and got no luck. ☹️
Thankyou!
(hooboy, 55 minute wait. *get coffee*)
Went through support chat doing basically the same sort of things as described in this thread.
1) Disabled UAC
2) Clean Booted
3) Cleared Temp
4) Repaired Game
5) Ran as Admin
None worked.
EA_David - If anyone has the same issue as me, where none of the basic troubleshooting steps resolve the issue, then they should uninstall the game and reinstall it.
Then, run both of the redist packages. It should work. It worked for me.
Sometimes it gets corrupted game side during the installation process.
Sorry what are these Redist packages?
Origin Games\The Sims 4\__Installer\vc\vc2013\redist
vcredist_x86.exe
vcredist_x64.exe
Microsoft's link to same things
http://www.microsoft.com/en-us/download/details.aspx?id=40784
Visual C++ Redistributable Packages for Visual Studio 2013
The Redist packages are the things that allow certain applications (built on C++ I believe) to run.
So, if you are interested in installing them, they can be found in your game folder.
Just navigate to your game folder -> Click _Installer -> Click vc -> Click vc2013 -> Click Redist - > Then run both applications (x64 and x86).
They can also be found here if you need to download them: http://www.microsoft.com/en-us/download/details.aspx?id=40784
Edit: Thanks Woot, you beat me to it.
Community Manager
