Community Admin@LemonDialectic In that case you'd contact support (steps below) and go through the process there. That would likely require some repetition of steps.
https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#contact
@Beckii1317 Try the Method 1 step in this MS tutorial, to make sure that Windows Installer is running. You mention Program files, do you mean you tried to run the redists at C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist?
Thanks where is this Ms tutorial? Yes i tried to run the redists at C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist and got no luck. ☹️
