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@Simologist Okay, please post a new dxdiag, so I can see the current state of your computer. And let me know whether the initialization error is exactly the same code as before or slightly different—there are a few of them floating around, and the numbers in the error can indicate different causes.
Yes, I get the exact same initialization error as before
- puzzlezaddict5 years agoHero+
@Simologist Please try uninstalling and reinstalling the 2015-2019 VC++ runtimes, which Sims 4 uses. Click Windows key-i, select Apps, and scroll down to the Microsoft Visual C++ Redistributables. Click on the 2015 (or 2017, or 2015-2019) versions, both x86 and x64, and Uninstall. (Don't touch the versions from any other year.) Then download and install new versions directly from Microsoft:
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
You need both the x86 and x64 versions, but you can skip the ARM version, which is for a different class of device. Restart your computer before trying to play.
If you get the same error, do the above for the 2010 VC++ runtimes, again both x86 and x64.
x86: https://www.microsoft.com/en-us/download/details.aspx?id=8328
x64: https://www.microsoft.com/en-us/download/details.aspx?id=13523
- Simologist5 years agoSeasoned Adventurer
Did everything you said step by step, still getting the exact same error.
- puzzlezaddict5 years agoHero+
@Simologist Please move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, if it opens at all, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can start a new save. If you can, please save, quit, restart your computer, and try to play again. Let me know how it goes.
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