Forum Discussion

Anonymous

12 years ago

Solved

Installed but not opening

So I got the email that enabled me to play the demo of Sims 4, it's installed and the icon is on my desktop but it is not opening!

crinrict
11 years ago
Depends if you have a laptop or a desktop.

I think it was a laptop, right ? Laptops usually can't be upgraded so you might need to look into something new.

Hero+

12 years ago

Could you post this info:

Click on Start and then type the following into the search prompt at the bottom: perfmon /rel
Press Enter to proceed.
A window will open and in there you can click on the red circles with a white X.
After clicking the X, the info on the bottom will update. Choose the Sims 3 Critical Event one and right click on it and choose "View Technical Details"
Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.

Anonymous

12 years ago

Source

The Sims™ 4 Create A Sim Demo

Summary

Stopped working

Date

17/08/2014 17:35

Status

Report sent

Description

Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4 Create A Sim Demo\Game\Bin\TS4CAS.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: TS4CAS.exe

Application Version: 1.0.233.190

Application Timestamp: f36bac23

Fault Module Name: TS4CAS.exe

Fault Module Version: 1.0.233.190

Fault Module Timestamp: f36bac23

Exception Code: c0000005

Exception Offset: 00002580

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 2057

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem

Bucket ID: 421255862

PC players get help with their technical issues in The Sims 4 here.52,801 PostsLatest Activity: 57 minutes ago