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robdefalco's avatar
robdefalco
5 years ago

Intialization error at startup 135dec40:29f00e76

I’m having the same problem! It’s really making me frustrated now  Intialization error at startup 135dec40:29f00e76:00000084:18a1dd51] with the sims 4 that’s what I’m getting I’ve tried everything:...
pc
crinrict's avatar
crinrict
Hero+
5 years ago
@robdefalco Hm. I do think that number is the Defender issue.

Did you add an exception or turn it off completely (the ransomware protection) ?
robdefalco's avatar
robdefalco
5 years ago

I’m not sure but yes I think I have turned it off ransomware protection then back on I just need some help could you help me find out what’s causing it?

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @robdefalco Keep it off and see if you can start the game then.

    If you can and want to keep ransomware protection, turn it back on, add the exception as described in the above link again and see if it still works. If not, you will probably need to keep it off.

    If that still doesn't work, have you tried the other suggestions in this thread ? Is Defender the only virus proetcion you have installed ?
    • robdefalco's avatar
      robdefalco
      5 years ago

      I have I’ve tried everything also had an email saying this from EA but I have done that and doing the same thing. Go to Windows Defender Security Center
      Click Virus and Threat Protection
      Click Virus and Threat Protection setting
      Click manage controlled folder access
      Click allow an app through controlled folder access.
      Add an app
      Go to C:// Program Files (x86) > Origin Games > The Sims4 > Game > Bin and add TS4_x64

      -- Uninstall Origin. - Manually uninstall the Origin client
      https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

      -- Run Ccleaner - This cleans out temporary files, old registry files, internet cache files and other files that are left behind that are no longer needed. This does not hurt your computer or it's files.
      - http://www.piriform.com/ccleaner/download -- PC

      • crinrict's avatar
        crinrict
        Hero+
        5 years ago
        @robdefalco I split your posts into a new thread cause your error code is different then the one you posted in. It's better to avoid confusion as the cause is different and hence the solution is too.

        Do you have a The Sims 4 folder in documents\Electronic Arts\ ?
    • robdefalco's avatar
      robdefalco
      5 years ago
      @crinrict Shall I reset the pc if that helps? It says if I reset it I get to choose whether to keep the files or not and then It reinstalls windows

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