Forum Discussion

hellobye277's avatar
hellobye277
6 years ago

Invalid license. Reason code = Missing DLL: [MSVCP120.dll] Error: 0xC1

Hello!

I recently purchased and installed The Sims 4 on the website and installed Origin along with it.

After the installation process has been completed, I open the application and it shows a dialog box saying:

"Invalid license. Reason code = Missing DLL: [MSVCP120.dll] Error : 0xC1"

I've researched and watched several YouTube videos regarding and "resolving" the issue.

I've installed or repaired Microsoft Visual C++ (other words.. i forgot) and restarted my laptop several times.

I reached the point that I should repair my game in the Origin client.

It took only a minute or two since I haven't even entered the game at all.

I hope that there is a valid and working solution.

I don't want to think that I spent money on a game that doesn't even want to cooperate.

To the people who are doing things to resolve this problem, thank you.

The world is already full of negativity and gaming gives me positivity.

Regards, hellobye277.

pc

13 Replies

Show More
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @hellobye277  What antivirus, if any, do you have installed?  Please also post the DISM log.  Open a File Explorer window and past this into the address bar:

    C:\Windows\Logs\DISM

    Right-click on the dism.log and select Copy, then right-click on your desktop and select Paste.  From there, you can upload the file.  I'm not sure whether this site will accept it, but if not, use a third-party free filehosting site and link the upload here.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @hellobye277  The errors in your DISM log relate to broken permissions.  The simplest fix is to do a repair install of Windows, which you can do without deleting your files.  (It's still a good idea to back up everything essential beforehand, as is always true when installing a new version of Windows or repairing it.)  If you have a USB you don't mind erasing, that's the easiest approach, although you can also create an ISO file of Windows and mount it.  (Don't use the Media Creation Tool approach.)  These are good instructions for both approaches:

    https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

    You'll be asked whether you want to keep your files and apps at some point, so make sure you've selected the option you want.  Erasing your data can't be undone later.

Recent Discussions