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MayaRose1138's avatar
MayaRose1138
Seasoned Ace
12 months ago
Solved

Issues with Onedrive and video card

I’m having a lot of problems with my new computer.  It’s a Dell Alienware laptop, most current model, and it has Onedrive on it.  This seems to be the directory where my sims game was downloaded to a...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    12 months ago

    @MayaRose1138  Sorry for the late reply; I ran out of time last night.  Your dxdiag shows some crashes of the Nvidia graphics driver that should be addressed.  Dell offers a newer driver for your laptop here:

    https://www.dell.com/support/home/en-us/product-support/product/alienware-m18-r2-laptop/drivers

    You're looking for the Nvidia GeForce RTX graphics driver dated July 5.  I would suggest updating the Intel graphics driver too; it's dated June 12.  Both are in the Video category.

    The order of operations here is install the Intel driver > reboot > install the Nvidia driver > reboot.  Run each driver as an admin: right-click the downloads and select "Run as administrator."

    For MCCC, I'd download a fresh copy and test that.

puzzlezaddict's avatar
puzzlezaddict
Hero+
12 months ago

@MayaRose1138  Sorry for the late reply; I ran out of time last night.  Your dxdiag shows some crashes of the Nvidia graphics driver that should be addressed.  Dell offers a newer driver for your laptop here:

https://www.dell.com/support/home/en-us/product-support/product/alienware-m18-r2-laptop/drivers

You're looking for the Nvidia GeForce RTX graphics driver dated July 5.  I would suggest updating the Intel graphics driver too; it's dated June 12.  Both are in the Video category.

The order of operations here is install the Intel driver > reboot > install the Nvidia driver > reboot.  Run each driver as an admin: right-click the downloads and select "Run as administrator."

For MCCC, I'd download a fresh copy and test that.

MayaRose1138's avatar
MayaRose1138
Seasoned Ace
12 months ago

The driver and video card issues seemed to have cleared up on their own, or the files you mentioned were part of a windows update.  So everything seems to be currently working fine, just got to find and reinstall some script mods.  Thank you for all your help!

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