Forum Discussion
So, after I repaired and uninstalled it I can’t even get it to play. It takes like ten minutes to get to each load screen and it won’t load into the actual game now. The sim icon is spinning, changing dialog at the bottom but it won’t load into the game....
This all started with the computer issue... I clicked to use the computer and then from there it would not let me use other items, and now I can’t even load the game.
@xMeganxRamos The computer causing freezing is a known issue:
But that doesn't explain why the game isn't loading. Please move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can load and play a new save. Let me know either way.
If the game doesn't even load a new save, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/