Every time I log on I can't play my current save. It only shows one sim in my household of four and I can't even play her. It's clear on the screen it's not loading properly when it was fine before I got the two new packs.
If I try to start a new game it just gets stuck on a white screen for hours.
@guineapig1977 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
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