Forum Discussion
@michellepittman Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know whether the lag happens in DirectX 9 or 11 mode, or both. Here's how to switch:
https://answers.ea.com/t5/PC/DirectX-11-DX11-for-The-Sims-4-A-Step-by-Step-Guide/m-p/13711976
- michellepittman1 year agoNew Novice
Hello,
Please see requested attached and Its lag on both DX11 and 9
- puzzlezaddict1 year agoHero+
@michellepittman Your dxdiag lists a few different kinds of Windows errors, so please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
The graphics drivers for your laptop are also from 2020. Dell likely offers newer drivers for your model, but your dxdiag doesn't list the exact model, so I can't find exactly the right product page. Here's an example though:
https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-7567-laptop/drivers
You'll note that in the Video category, both drivers are newer than yours. But rather than simply trying these drivers (since this page may not be for your particular laptop), click This Device near the top of the page, then enter your service tag, and look for newer graphics drivers. Your versions are 27.20.0100.8854 (Intel) and 27.21.0014.5167 (Nvidia).
If you're not sure what you're looking at, feel free to link the driver download page you get after entering your service tag. That page doesn't contain any information about your own laptop, only the overall model.
The proper order of operations is install the new Intel driver > reboot > install the new Nvidia driver > reboot > test. If this doesn't help, please post a new dxdiag.
- michellepittman1 year agoNew Novice
I did everything you said and its a little better but my sims still freeze, time is wrong in game and its lagging.
Please see screenshots attached and I ran a new Diag
link for my PC at dell
Thanks so much