Forum Discussion

FrozenValkyrie's avatar
10 months ago
Solved

Latest update broke my game.

Hi.
So yesterday I was playing TS4 and editing a house I got on the gallery; spent a couple hours rearranging it to my liking. At some point I have to go so I try to save my game and it goes "Saving..." with the thing still moving and trying to save. It goes on for several minutes so I end up closing the game through Task Manager (I'm aware at this point I may lose all progress I made and be sent back a couple hours ago on my old save, but I don't mind that much).

So when I come back on my laptop, I try to launch the game but find out apparently there's an update so I let it update, then when I launch it, I get a popup saying the sims delivery had an error with a code. I also notice my "continue playing" thing looks weird as instead of seeing my Sim I see a white silhouette. I try to continue and the game makes me pick a new lot (I still have my sims I created). So I try to click on a new lot, only to see my balance went to 0$. I cannot do anything so I think my save got corrupted, I try to check the saves, find out my save attempt was vain, but not that big of an issue. I try to make a new game BUT every time I try, the game just crashes.

I've tried "repairing" the game within the EA app, and this morning I tried uninstalling and re-installing the whole game but it didn't change a thing. Everything was fine and working before that update yesterday T.T... 
I also looked for people with the same issue, and took a look in the Windows Defender thingy and all of EA is enabled.. 
Does anyone have a solution ? It's currently the only game I want to play and I'm so frustrated as I got hyped to play it again a couple days ago.. ☹️

  • puzzlezaddict's avatar
    puzzlezaddict
    10 months ago

    @FrozenValkyrie  Please test with no mods or custom content, if you haven't alreaady, as in, move the Mods folder to the desktop.

    If that doesn't help, please move the entire Sims 4 folder to the desktop and try again.  You'll need to start the game in offline mode the first time to disable SDX updates again since all your in-game settings will reset when you move this folder.  Your saves will also not be available, but they'll be intact in the folder you've moved and can be restored later.

5 Replies

  • @FrozenValkyrie  For the fake Sims Delivery error, try disabling automatic SDX updates.  Launch the game with the EA App in offline mode so you can get past the initial error, change the setting, quit, and reload while online.  Let me know whether the error shows up again.  Please also let me know what other problems are still present, if any.

    If you get another crash, please run a dxdiag and attach it to you reply.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • Hi ! 
    Thanks a lot for your time. Well now I can have access to my gallery and edit my sims but when I make a new game, it doesn't crash but there's no sims in the bottom left corner to "control"... So I still cannot play lol. 
    Thanks a lot for your patience, hope you know about this problem :/

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 months ago

    @FrozenValkyrie  Please test with no mods or custom content, if you haven't alreaady, as in, move the Mods folder to the desktop.

    If that doesn't help, please move the entire Sims 4 folder to the desktop and try again.  You'll need to start the game in offline mode the first time to disable SDX updates again since all your in-game settings will reset when you move this folder.  Your saves will also not be available, but they'll be intact in the folder you've moved and can be restored later.

  • Hello ! 

    I had initially tried without my mods and still got the error, before you helped me save the SDX problem. 

    I just tried again. Took the mods folder away, launched the app, went to offline mode, loaded in the game and then my latest save (random sim I made just to try and get a game to launch properly),and the game launched properly, and I can now see my sim in the bottom left and play normally. I didn't get the error as the SDX was still turned off. So I'm guessing it's a problem with the mods themselves ? Do I have to delete them all and download them all again ? ☹️

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 months ago

    @FrozenValkyrie  Some of your mods may be fine, but you'll need to sort through the manually.  Start here:

    https://answers.ea.com/t5/Mods-CC-Issues/Broken-Obsolete-and-Updated-Sims-4-Mods-1-110-October-22-2024/td-p/14181798

    For anything else, you'll need to test yourself.  The 50/50 method can make the process more efficient:

    https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method

    Please keep in mind that you may have more than one broken mod, as in, finding one broken file doesn't mean the others are fine.