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brinaners9334's avatar
brinaners9334
2 years ago
Solved

live chat agent

This will be semi long so I am sorry but i don't know what else to do. Three days ago, I merged two sims 4 accounts via live chat agent . all went well until my packs did not transfer over. I've reac...
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @brinaners9334 

    Okay, we'll need the live support team to review your account details and see what's happened with this merge- here on the forums we aren't able to access your account details to investigate into this further, but the live support team can review this previous merge you had and make sure all your content has been moved over. 

    Try submitting a help request on the site here, but please be sure you stay logged out while submitting your request. You can select EA app as the product, then select Manage My Account-> I want to move my game progress to another account and from there you'll see the current available contact options. If you have issues getting through the site, you can let me know! 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hello @brinaners9334 

Which packs specifically are you missing from your account? 

brinaners9334's avatar
brinaners9334
2 years ago

I know I’m missing cottage living and island living for sure but there’s at least one more- maybe two- that I can’t remember 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @brinaners9334 

    Okay, we'll need the live support team to review your account details and see what's happened with this merge- here on the forums we aren't able to access your account details to investigate into this further, but the live support team can review this previous merge you had and make sure all your content has been moved over. 

    Try submitting a help request on the site here, but please be sure you stay logged out while submitting your request. You can select EA app as the product, then select Manage My Account-> I want to move my game progress to another account and from there you'll see the current available contact options. If you have issues getting through the site, you can let me know! 

    • brinaners9334's avatar
      brinaners9334
      2 years ago

      I can't get through to the live chat option. I've reached out via email for the last like five days because that's the only option it'll give me. And i've spent the last undetermined amount of hours trying to get into a live chat option and it won't give me that option. I don't understand why it has to be this hard.

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