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Emory_is_my_nam's avatar
Emory_is_my_nam
5 months ago
Solved

Live/Build Mode Bug

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.109.207.1020 What ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 months ago

    @Emory_is_my_name  It looks like your graphics chip may have been disabled in the Device Manager.  Please undo that: hit Windows key-X, select the Device Manager, expand Display adapters, and click the Radeon Vega 8 entry.  You should see a green menu button with an arrow on it to enable the device.  Restart your computer after clicking it.

    If you don't see the option, right-click the Radeon Vega 8, select Properties > Driver, and you should see the option to enable the device; restart afterwards.  Once you've done that, install the newest-available driver from AMD:

    https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-3000-series/amd-ryzen-5-3500u.html

    Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before doing anything else.

    If you're not sure what you're looking at, feel free to post screenshots of what you see, and I'll go over the steps in more detail.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 months ago

@Emory_is_my_name  It looks like your graphics chip may have been disabled in the Device Manager.  Please undo that: hit Windows key-X, select the Device Manager, expand Display adapters, and click the Radeon Vega 8 entry.  You should see a green menu button with an arrow on it to enable the device.  Restart your computer after clicking it.

If you don't see the option, right-click the Radeon Vega 8, select Properties > Driver, and you should see the option to enable the device; restart afterwards.  Once you've done that, install the newest-available driver from AMD:

https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-3000-series/amd-ryzen-5-3500u.html

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before doing anything else.

If you're not sure what you're looking at, feel free to post screenshots of what you see, and I'll go over the steps in more detail.

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