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Anonymous's avatar
Anonymous
9 years ago

LOST ALL SIMS 4 AND CANT REDEEM IT

HELP after the new origin update ive lost sims 4, its still downloaded on my computer but everytime I go to play it origin asks me to use the product code however because ive already used the code to...
pc
crinrict's avatar
crinrict
Hero+
9 years ago

If the game is no longer shows up on your Origin client, please try the following things

  • Restart Origin
  • Log out and back in and use the email address instead of the username. Make sure to use the one you used to register the game in the first place
  • Make sure it's not under Hidden Games
  • Reinstall Origin
  • Restart your router/modem,
  • Get in touch with a game advisor.

Game advisors can be found through live chat or call-back 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Advisor using the new EA Help page

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,529 PostsLatest Activity: 20 minutes ago