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Anonymous's avatar
Anonymous
11 years ago
Solved

machine requirement good. but screen switches off when game load

i have installed the sims 4 digital delux. tested my machine requirements are good but when i go to play the game the screen switches off saying input unsupported. what can i do
  • Anonymous's avatar
    Anonymous
    11 years ago

    Here are some ideas.  They are just different means to the same end:

    Launch it in Windowed mode using -w , once it's open changed the resolution to your current monitor.

    http://answers.ea.com/t5/The-Sims-4/How-to-start-The-Sims-4-in-Windowed-mode/td-p/3447611

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    Go to Documents/EA/Sims4 and edit the file called config.cfg with notepad.  *edit*(it might be called options.ini instead of config)

    Change these two lines to reflect your current resolution

    ResolutionWidth xxxx
    ResolutionHeight xxxx

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    Rename the folder Documents/EA/Sims4 to something else.  Do a repair from Origin.  Copy back anything in there you might need (mods, saves, whatever else).