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wheresthexans's avatar
7 months ago
Solved

Missing DLC's from sims 4 and told their is nothing EA can do.

Well after spending $98.89 on DLCs for the Sims 4 in January of last year, I reinstalled the Sims 4 on Steam and fixed my EA (SIMS wouldn't Load) All proof of my DLCS is Gone and I'm $98.89 down the ...
  • EA_Solaire's avatar
    7 months ago

    Hi there @wheresthexans 

    If you're missing some expansions after you've had two accounts merged together, you'll need to reach out to live support to have them manually transfer those packs over to your new account- this isn't something we can help with over the forums we can't access your account details. 

    Please submit a brand new help request on the website so live support can look into this further for you and help you get those missing packs on your current EA account. I'd also recommend you attach this AHQ conversation when you reach out so live support has further details to reference. 

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