Forum Discussion

Anonymous's avatar
Anonymous
11 years ago

Missing DLL, Error 0x7e

I installed The Sims 4 and an error box comes up that says the procedure entry point GETLOGICALPROCESSINFO could not be located sll kernel32.dll. It also says Missing DLL msvcp120.dll error 0x7f. Th...
pc
Anonymous's avatar
Anonymous
11 years ago

Hi again,

I did try that, and i even uninstalled and reinstalled the x86 but it still isn't working for me. I also tried the x64 and it isn't allowing me to do it. If you have any other suggestions please let me know. Thanks

Anonymous's avatar
Anonymous
11 years ago

Doing the X64 puts it back to not working. In this case we need to download the redis file from the Microsoft website

Here is the download. 

http://www.microsoft.com/en-us/download/details.aspx?id=40784

Regards

Install the X86 only. and this file restart

Than test it out again.

Let me know.

  • zoilacarolina's avatar
    zoilacarolina
    11 years ago

    Hi, it actually isn't working for me neither. I tried installing the link you sent, and restarted my computer after that. It still doesn't work, what other solutions do you have?

    • crinrict's avatar
      crinrict
      Hero+
      11 years ago

      What visual c++ redistributibles do you currently have installed (check with add/remove programs) ?

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,405 PostsLatest Activity: 5 days ago