MISSING GALLERY ITEMS
I changed from Origin to the EA app when prompted to. Since then all my gallery items have disappeared. This includes all items/households I made and also those I downloaded from others. Does anyo...
Forum Discussion
@Foxley828 Click Windows key-shift-S, then drag your cursor over the section of screen you want to capture. The screenshot will show up in a notification in the lower-right corner of your screen. Click on this, and you can edit it and save it to your desktop (or wherever you want) from there.
For the Tray folder, click the date modified header, which you can only see in detail mode, so that the newest files are listed first. You might have to click twice to organize it this way. Then just post a screenshot of those newest items.
To post the screenshot itself, click Reply (not Quick Reply), then click the Browse button below the text field and next to the paper clip icon, and select your screenshot. Repeat as necessary. Alternately, you can click the Insert Image button above the text field; it's two to the right of the emoji button.
Followed your instrustions hope I did this right. That's the tray contents with the latest items. I'm playing the new expansion so most of them are today.or yesterday.
Thanks again for the help.
@Foxley828 Are the items from today and yesterday showing up in-game? Do you see any Tray files from before you switched to the EA App? If you do, please post a screenshot of those files so I can see whether anything appears to be missing or corrupt.
Two screenshots of my tray in descending order. All items from today and yesterday showing up. The only file from before the switch is the one for December 2020. I switched to the app on the 7th March 2023 at 8.34pm UK time. I hope this helps. I've been playing the sims for years and had a lot of items in the personal gallery. Sad that they might be gone for good now.
@Foxley828 Please move the entire Tray folder to the desktop and launch the game, which will create a new, empty Tray folder. Close the game and go into the old Tray folder, copy the files timestamped 07/03/2023 22:12, all five of them, and paste them into the new Tray folder. Then see the corresponding item, and there should be just one, shows up.
If it doesn't, delete the new copies of those files (but leave the originals intact), and repeat the process for the files saved that day at 22:50. This time, there should be quite a few items; let me know how many show up in-game.
Community Highlights
- EA_Cade11 months ago
Community Manager
