Missing SGI and HHI files in Tray folder when saving Households.
Hello, so my game was fine yesterday but now for some reason I can't upload households to the gallery and I checked in the Tray folder to find that I only get 2 files per library household save, instead of the full 6. I'm missing the SGI and HHI files for every household that I try to save, my old saved households are fine. But every time I try to save a new one it only has 2 files.
I do have CC, but I had the same CC yesterday and it was working fine, I haven't added any more or touched any files so I don't know why I suddenly can't save new sims. ☹️
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
- Options.ini (or just re-set all your settings manually)
- Tray Folder
- Screenshots/Videos/Custom music
- Rest of the save games (leave out slot_00000001.save which is the autosave)
- Custom content like clothing, hair, skins, make up ....
- Mods (one by one, making sure they all still work)
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
