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Dandyfield23's avatar
Dandyfield23
3 years ago

missing sims 4 packs after account merge

i just merged my EA account that had all my Sims DLCs with another account. during the process i was assured ALL of my purchases would transfer to the new account. the majority of my Sims 4 DLCs did transfer however it seems as if a seemingly random selection of DLCs did not transfer. some of these i got via third parties however most were bought directly on the EA app so im not sure why these packs are missing. i cant use my old EA account now as the account got closed after the merge. is there any way at all i can retrieve these packs again or will i just need to repurchase them, frustratingly?

pc

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  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there @Dandyfield23 

    If all your content wasn't moved over during the account merging process, we'll need the live support team to review the details on your older account and manually move any missing content over to your new account.

    Account merging isn't something we're able to help with from the forums as we don't have access to your account information, but you can contact live support to have them look into this with you from the help site here. I'd also recommend you attach this AHQ conversation when you contact live support so that team does have further information to reference. 

  • SatinRat17's avatar
    SatinRat17
    Newcomer
    2 months ago

    I am also having this issue. It is not on the help page linked and I cannot figure out how to submit this issue. I am missing literally hundreds of dollars of content.

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey SatinRat17​ , this thread is a bit old so I'm locking it to prevent necroposting. Feel free to create a new thread in the forums if you still need help contacting the assistance (https://help.ea.com/en/customer-care/).

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