Msvcp140.dll error

Question

Product: The Sims 4Platform:PCWhich language are you playing the game in? EnglishHow often does the bug occur? Every time (100%)What is your current game version number? N/aWhat expansions, game packs, and stuff packs do you have installed? NoneSteps: How can we find the bug ourselves? Download the softwareWhat happens when the bug occurs? It won’t open after downloadingWhat do you expect to see? The game to openHave you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.Did this issue appear after a specific patch or change you made to your system? No‌After downloading the program, it won’t open as it says the file referenced above is missing. &nbsp;We have tried to download the program 3 times and have ran every diagnostic on the computer with no resolution.

jpkarlsen · Answer

@Ashleybion&nbsp;Try to download the files directly from Microsoft. Both x64 and x86 are needed:https://www.microsoft.com/en-us/download/details.aspx?id=13523https://www.microsoft.com/en-us/download/details.aspx?id=5555https://support.microsoft.com/en-us/help/4032938/update-for-visual-c-2013-redistributable-packageAlso run SFC /scannow

valohim666 · Answer

That file is apparently from Microsoft Visual C++ Redistributables. I've tried finding which specific version it is but people say it's either the 2015 version, 2017 version, or the 2019 version. I would start by checking to see if you have any of those three versions installed on your computer already, they should appear in the list of installed programs. If you have any of them I would reinstall them, files may have become corrupted and if so you would need to install them again. If you don't have them you will need to install them because some games need these to run.

I was going to provide a link to the Redistributables, but from what I've seen they don't like links here lol. Google "microsoft visual c++ redistributable" and most likely the first result will be for a Microsoft Support page where you can find them. Hopefully this helps and you can get things going.

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Msvcp140.dll error

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