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Here are the three PNGs. During the rain, I get the transparent use button that you see in the PNG. Outside of rain, as you can barely see, there's a white outline. If the mouse was visible, you'd see it had the cursor with the two gears, indicating it's usable. I click it in that state, and nothing appears. The third PNG is the sim autonomously using the computer. I have no control over it.
As for no rain, looks like something is blocking the menu but totally unclear what as you have done all the troubleshooting to make sure there's no left-over mods stuff.
I do assume you also used different Sims and houses in your tests (just making sure we're covering all the angles)
- 7 years ago
Yes, I have tried using other sims and vacant houses. The only thing I haven't done is use another sim family computer, (aka travel to the Landgraabs, the Goths, etc. and using their computer) but I doubt that would help anything.
- crinrict7 years agoHero+Wouldn't hurt to try at this point though. It's the same computer I tried for testing and the menu pops up for testing but to cover everything, do try a different computer.
- 7 years ago
Funny you should say that, I just tried, same thing.
- 7 years ago
I just thought of something. Are there any possible mods that could fix UI, or force possible actions by teleporting them to where to go and making them do it in some way?
- crinrict7 years agoHero+I don't really understand what your saying, tbh and I'm not really aware of what kinds of mods are out there.
Another thing: Do you have any lastexceptions or lastUIexception files being generated ? - 7 years ago
Oh, for some reason I appear to have two, even though the mods should be gone. How do I post the contents? Should I just reply with what's in them? I can't put them up as a link or anything, so.
- crinrict7 years agoHero+
You can't attach them through select file ? What kind of error are you getting when you do ?
Maybe zip them and upload the zip file ?
EDIT: Just tested and yeah, uploading as txt doesn't seem to work for some odd reason. Zipping worked for me.
- 7 years ago
Strange, for some reason I can't submit the .rar, and when I change it to a .zip it says that's unsupported. Maybe I should just put it into a drive link?
- crinrict7 years agoHero+Sure, whatever works.
- 7 years ago
Alright, here's your link. https://drive.google.com/file/d/1f4hcv3pZxCrfm0sWgAJdxzbbTw1oNNr2/view?usp=sharing
- crinrict7 years agoHero+Guess that's what's happening. The game fails to generate the menu properly. Not sure what's causing this though.
Let me get back to you. Maybe meanwhile someone else has another idea. - crinrict7 years agoHero+
One more idea: Have you completely re-installed the game yet ? It's like the only option I see.
Do a manual clean uninstall: https://answers.ea.com/t5/Technical-Issues-PC/FAQ-Manually-uninstalling-The-Sims-4/td-p/3447927 .. also move your user files to somewhere else as backup again, then reinstall and start completely fresh.
- SimGuruIcarus7 years ago
EA Staff
Hi @HH546
Thank you very much for all the investigation @crinrict :D
Apart from Crin suggestions, could you send us your save files so we can give them a look? You can find instructions here.
Thank you for your report! 🙂
- 7 years ago
Alright, I'll try it. Let you know if it works.
- 7 years ago
@SimGuruIcarus Doesn't matter if a clean uninstall didn't even fix the problem with brand new files and a brand new save.
@crinrict Yeah, it didn't work. I'm starting to think my Sims 4 game is completely broken with computers.
EDIT: Actually, hold on, the lastexception texts I got look different from before.
- 7 years ago
https://drive.google.com/file/d/1_q3D4GERmWR577k3e8F71WpyONttdyzJ/view?usp=sharing Here's the new lastexception text files.
- crinrict7 years agoHero+
Would be interesting to have one of your saves nonetheless. Maybe it's something in the way you set up stuff.
Really don't know what else to suggest.
- 7 years ago
Can't say I change much. I slightly change the graphics around so my quite frankly * computer won't have random lags, I leave mods off, and that's pretty much it. I've played it completely normally since the reinstall.
- crinrict7 years agoHero+
Oh, I meant the way you set up the computer in your house. There are so many factors that can influence an issue. That's why I said your save would be interesting nonetheless
- 7 years ago
Oh, well for tests usually, I'd put it in a perfectly empty plot with pretty much nothing around. However, in my latest actual save, I just put it up against a wall with a dresser. That's it. Nothing should be messing with the action menu, so I have no idea why it's being the way that it is. I did leave you my newest last exception files. They look different now for some reason.
- crinrict7 years agoHero+The newer ones are just shorter but it's basically the same. Something keeps the menu from loading but it's unclear what.
Do you maybe have a second computer (RL) in your household ? - 7 years ago
Yes, I do.
- crinrict7 years agoHero+
Then would you be willing to install the game on that and see how that works out ? Really just for testing.
- 7 years ago
I would try that, except it's not mine, so that's kind of a problem.
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