Forum Discussion
jpkarlsen
7 years agoHero (Retired)
Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game.
- 7 years ago
Okay I’ll try now thanks
- 7 years ago
There were three so I’m going to move all of them and see if that helps
- jpkarlsen7 years agoHero (Retired)
@kate35353535 wrote:There were three so I’m going to move all of them and see if that helps
There can not be three Mods folders or localtumbcache.package files in one location so your answer confuses me.
- 7 years ago
Do I uninstall the sims 4 game?
- 7 years ago
That did not work sadly , is there anything else I can do? I really want to fix it
- jpkarlsen7 years agoHero (Retired)
@kate35353535 wrote:That did not work sadly , is there anything else I can do? I really want to fix it
Try doing a factory reset as described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199