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maisie062018's avatar
maisie062018
7 years ago
Solved

my game has started to crash after the windows 10 update

my sims 4 game has started to crash after the new windows 10 update and I feel like I have tried everything to fix it.  I have uninstalled it and reinstalled it many times and deleted the sims 4 fold...
pc
  • maisie062018's avatar
    maisie062018
    7 years ago

    Hi! Thanks for your help but I have contacted the people from ea and they have helped me solve the issue, thanks for helping me @jpkarlsen 

jpkarlsen's avatar
jpkarlsen
Hero (Retired)
7 years ago

Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game.

maisie062018's avatar
maisie062018
7 years ago
I did have cc and mods in my game but ive already deleted them from my game and it still crashes
  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    7 years ago

    Did you also delete localthumbcache.package?

    • maisie062018's avatar
      maisie062018
      7 years ago
      I have no idea what that is, where do I find it?
      • jpkarlsen's avatar
        jpkarlsen
        Hero (Retired)
        7 years ago

        @maisie062018 

        That is a cache file normally located here: Documents\Electronic Arts\The Sims 4

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