my game has started to crash after the windows 10 update

my sims 4 game has started to crash after the new windows 10 update and I feel like I have tried everything to fix it. I have uninstalled it and reinstalled it many times and deleted the sims 4 fold...

maisie062018
7 years ago
Hi! Thanks for your help but I have contacted the people from ea and they have helped me solve the issue, thanks for helping me @jpkarlsen

jpkarlsen

Hero (Retired)

7 years ago

@maisie062018

That is a cache file normally located here: Documents\Electronic Arts\The Sims 4

maisie062018

7 years ago

I deleted that and my game is still crashing

jpkarlsen
Hero (Retired)
7 years ago
Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.
- maisie062018
  7 years ago
  when I go on to my cases it says I have no cases so how am I supposed to attach a file if its not showing up
  - jpkarlsen
    Hero (Retired)
    7 years ago
    @maisie062018
    Use the attach file button in your answer.

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my game has started to crash after the windows 10 update

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