My game keep not responding after installed cats & dogs

Hi, I try to remove all the mod in mods file.. but still like this ☹️

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly. 

Hi, here you go.

Make sure the game runs on the card and not your chip and I think there's newer drivers as well.

If that doesn't help, try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Hi, I were follow the step for the link you share.. after reset my game still didn't solve the problem..

Sorry I'm from Taiwan.. my English not very well..😢 

How do I check the game is run on card not the chip?

O!M!G! It's work ! We make it !! Thank for your help Crin, thank you so much :eahigh_file:

Thank you for answer my question and help me solve the problem.

Again, thank you Crin !

Great to hear. Enjoy