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I checked it, but it's empty. I double checked because i might have the option of not showing hidden files, but it's still empty
Now i tried to run the game again, crashed even before i was able to start a game.
@americovj856 Do you have any apps installed that automatically clean up temp or other files? That would delete the logs, perhaps before you got a chance to find them. Please disable any such apps you have, at least for now.
Otherwise, look again in the same location for any files with the .mdmp extension. If you don't see any, search This PC for *.dmp and *.mdmp (both with the asterisk, then the file extension), and upload any you find that match the time of the last Sims 4 crash. It's fine if you don't find any; there are ways to make a computer write one if necessary, and if the crashes are the kind that should produce one.
Please also test with a clean user data folder, just to be thorough, and even if you've tried it before. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to this folder yet; just try to play and see whether it crashes. Let me know if it does, and how long you can play first. And please run another dxdiag, so I can see whether the errors have changed.
- 6 years ago
I was able to find these dmp files, all related to the recent Sims 4 crashes
https://www107.zippyshare.com/v/pkAN443g/file.html
My girlfriend reminded me of something. The crash usually happens on the City Living Expasion. I moved all of the Sims 4 files to the desktop and played the game, base game. Worked fine. As soon as i moved to the expasion, the game crashed.
I asked my girlfriend and she said that all of the crashes happened on the City Living Expasion, which i find extremely odd.
- puzzlezaddict6 years agoHero+
@americovj856 I'm sorry for the late reply. I can't get the files you uploaded to download, on a couple different computers and OSs. I think the site you used isn't safe either: the download buttons wanted to open executables and other files that might run on their own if I wasn't paying attention.
Please use Google Drive, Dropbox, OneDrive, or some other trusted site. You should be able to create a free account somewhere.
San Myshuno has a number of issues that aren't present, or aren't as problematic, in other worlds. Your computer shouldn't be crashing like this though.
- 6 years ago
Sorry about that. I completely forgot that Drive could be used for this sort of thing
https://drive.google.com/file/d/1t22GHsYUj5me-DUBTxHFrFa_Z-lsj_Jj/view?usp=sharing
Just to share my "progress"... None whatsoever. Game randomly starts to be slow and suddenly crashes.
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