My Game Keeps Freezing and Failing to Respond
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.71.86.1020 What ex...
Forum Discussion
@zummbutter Could you clarify what you mean here?
My game freezes and stops responding and I have to shut it down through the error response that shows up every time it starts to freeze up.
The "error response" is what I'm wondering about. And do you ever notice your laptop getting hot while you play?
Please also run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
