Forum Discussion

biasyoonmin's avatar
biasyoonmin
6 years ago
Solved

My Game Packs Are GONE!

Hello, As I was creating a new household in the sims yesterday, I noticed all but one expansion pack is missing! When I went to look to see if I had them in the main menu it was requiring me to repu...
pc
  • RandomBuzziness's avatar
    RandomBuzziness
    6 years ago

    @biasyoonmin If clearing your cache does not fix things you can also try repairing your game through Origin:

    1. Select My Game Library in Origin.
    2. Right-click on the Sims 4 game tile.
    3. Select Repair

    Wait for it to go through all of your expansion packs as well. The file check can take a while to complete depending on your computer's hardware. Then start your game and see if everything looks good again.

    You can find a step-by-step tutorial on this link: 

    https://crinrict.com/blog/2019/05/origin-repair-game.html

    To find proof-of-purchase for all of your game packs, while still in Origin, click on "Origin" in the top left and select Order History from the drop-down menu. This will take you to the myaccount.ea.com site where you should find proof of purchase for all of your Sims 4 and other Origin purchases. This might come in handy in case you do need to contact EA customer support.

    I hope this helps!

  • RandomBuzziness's avatar
    RandomBuzziness
    Seasoned Ace
    6 years ago

    @biasyoonmin If clearing your cache does not fix things you can also try repairing your game through Origin:

    1. Select My Game Library in Origin.
    2. Right-click on the Sims 4 game tile.
    3. Select Repair

    Wait for it to go through all of your expansion packs as well. The file check can take a while to complete depending on your computer's hardware. Then start your game and see if everything looks good again.

    You can find a step-by-step tutorial on this link: 

    https://crinrict.com/blog/2019/05/origin-repair-game.html

    To find proof-of-purchase for all of your game packs, while still in Origin, click on "Origin" in the top left and select Order History from the drop-down menu. This will take you to the myaccount.ea.com site where you should find proof of purchase for all of your Sims 4 and other Origin purchases. This might come in handy in case you do need to contact EA customer support.

    I hope this helps!

    • ilikecoffeealot's avatar
      ilikecoffeealot
      5 years ago

      I did this before and all it did was just repair the ones that I already have and I did the steps that everyone is saying it all started out with just by me pre ordering the one games that sims can go and ski and after I did half of my games are gone I also talked to eat a lot and they just told me to go to that cashe they think that would help but I still don't have my sims 4 games yet and I pre paid last year so I haven't played in a long time because I don't like seeing that half of my games are gone 

      • Coraltheo's avatar
        Coraltheo
        New Rookie
        4 years ago

        Did you ever get your problem fixed? I'm having the same issues now, and have been trying every day to resolve it since a week ago. There doesn't seem to be a fix for me, but they tell me to be patient and that they'll escalate the problem. 

        Unfortunately the pack that is missing is one that I use, and I'm not even sure what would become of my save much less where my sims would end up. Since EA doesn't seem to have any answers for me, I'm trying to pick the brains of anyone that I can in order to help fix this since even giving me a store credit so I don't have to repurchase it isn't an option. 

        And as far as someone having said that they feel that EA is cheating them....I feel that completely. 

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,460 PostsLatest Activity: 20 minutes ago