Forum Discussion

Anonymous's avatar
Anonymous
11 years ago

My Game uninstalled itself

I got Sims four for Christmas of this year. I installed and played it the day I got it, and continued to play it for about 3 mounths after, school began to get busy and I didn't have time to play it much anymore. so now it being summer I have time again to play, but as I try to play it asks me if I want to install the game? when I try to install the game with the code I have for the game is says the code is already used, which is true because I already had installed the game at Christmas. when I go to my origin account the game is not there nor is the free Christmas expansion pack I downloaded either?  Please help! I don't want to have to buy another game! 

pc

1 Reply

  • Anonymous's avatar
    Anonymous
    11 years ago

    @sararockwell

    If your game has "suddenly disappeared" and your code is already registered, it most likely:


    You're logged in with the wrong account. You may have several Origin accounts because you have your usual games on one, and are playing a Play 4 Free title on the other (NFS World, C&C Tiberium Alliances, etc.). Perhaps you've just used the wrong e-mail when purchasing your game. Try locating your account by searching for the purchase confirmation email in your various inboxes, and once located log back in with that e-mail address as the username. If you can't locate the e-mail, I suggest you try logging in with your various e-mails anyway: many people contacted me who had mistakenly deleted their purchase confirmation e-mail (not a good idea! 🙂 )

    That's it. Now, go and check your e-mail inboxes!

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,734 PostsLatest Activity: 5 days ago