My Game Won’t Load
I keep trying to open the sims 4 and it tries to open but then just goes back to the EA app. I have tired to repair, uninstall and reinstall, and take all my mods out and I can’t figure it out! Pleas...
Forum Discussion
@maggie_p139 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict I tried to remove the sims 4 folder and that did not work. I have attached the DxDiag. Thank you for your response!!
@maggie_p139 Your dxdiag crashed when running, so it's a good idea to run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Please also manually reinstall DirectX 9, as described here:
https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-won-t-open/m-p/10711778#M247861
And disable Game Mode and Game Bar, both under Windows Settings > Gaming, as well.
If none of this helps, please post a new dxdiag.
This was the error shown when I copied the message and entered.
"Error: 740
Elevated permissions are required to run DISM.
Use an elevated command prompt to complete these tasks."
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