My Game Won’t Load
I keep trying to open the sims 4 and it tries to open but then just goes back to the EA app. I have tired to repair, uninstall and reinstall, and take all my mods out and I can’t figure it out! Pleas...
Forum Discussion
@maggie_p139 Your dxdiag crashed when running, so it's a good idea to run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Please also manually reinstall DirectX 9, as described here:
https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-won-t-open/m-p/10711778#M247861
And disable Game Mode and Game Bar, both under Windows Settings > Gaming, as well.
If none of this helps, please post a new dxdiag.
This was the error shown when I copied the message and entered.
"Error: 740
Elevated permissions are required to run DISM.
Use an elevated command prompt to complete these tasks."
Community Highlights
- EA_Cade11 months ago
Community Manager