My Game Won't Let Me Use CC anymore?

@EstherHern710

Okay so you have it installed but it's not on? Otherwise you should make sure it does not auto-start anyway or uninstall it as it's not very good too have lots of programs that you don't use and just take up space/memory 🙂

Okay, so this is what it said?

C:\Users\Username\Documents\Electronic Arts\The Sims 4\Screenshots?

If you take a new screenshot, does it show up in that folder? Also, do you have all your save files in

C:\Users\Username\Documents\Electronic Arts\The Sims 4\saves

And they do not show up in game anyway?

• Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
• Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
• Start the game, make a new save, then check your screenshot settings again, copy the path and please paste it or take a photo just so I can see and make sure.
• Exit the game, has the game made a new folder in C:\Users\Username\Documents\Electronic Arts
  • If yes, contunue
  • if no, please post here
• Start putting folders back in the new The Sims 4-folder.
  • Options.ini - your game settings
  • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
  • Screenshots
  • Custom music - if you have any
  • Tray - your library objects; like lots, rooms and sims
  • Mods - your mods and cc, might cause problems when putting back

If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

Good Luck! 🙂