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@bugnbecca Try playing in a new admin Windows account, just as a test. If it works, the issue is something about your current account; if it doesn't, it's something else about your system.
Since your child has the same computer, it's also worth comparing the installed software on the two. Here again, you can open the Task Manager on each device and see what's running, although that doesn't exclude the possibility that the issue is a setting and not a program.
I tried setting up a separate admin account and the connection just drops when the sims is opened. I altered the setting from full window to the windowed view with the task bar and my internet connection just disappears. It says it’s connected but when I try to access the gallery or do the sims delivery it errors out and tells me I’m off line. So I closed the sims 4 and origin froze and crashed.
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