I've got 32bit PC I've got the legacy edition of the sims four when the first stupid update these baboons did my legacy edition broken ,tried to uninstall reinstall verify the files repair update ,but the legacy edition doesn't work it keeps coming up with legacy edition not working don't know what to do so fed up with ea

@98019801980199 You can try installing, or reinstalling, Windows 7 Service Pack 2, just to make sure all the required files are present. SP2 32-bit is the first link here: https://www.catalog.update.microsoft.com/search.aspx?q=kb3125574 If this doesn't work, the only other thing I can think of suggesting is installing Windows 10. Your hardware supports it, and you should still be able to upgrade for free.

My legacy edition doesnt work | EA Forums

27 Replies

aaabcd1234
5 years ago
Any ideas what I can do have tried to get in contact with these baboons at ea they haven't replied bk don't know what to do
jpkarlsen
Hero (Retired)
5 years ago
@aaabcd1234
The legacy edition do not receive any updates so that there have been updates of the standard game doesn't influence the Legacy edition at all.
aaabcd1234
5 years ago
So if the legacy edition doesn't have any updates any idea why my legacy edition broke as soon as the October update came out it was before that working OK ,I'm not a computer person so I've tried to fix it but it goes beyond me now .thanks
jpkarlsen
Hero (Retired)
5 years ago
@aaabcd1234
What error messages do you get? Please be specific.
aaabcd1234
5 years ago
When I press the orange play button to start the game off a white error message comes from Microsoft with the sim four legacy edition has stopped working ,doesn't matter how many times I try to play the game the same error message comes up .
aaabcd1234
5 years ago
My game still doesn't work on legacy edition been told legacy edition doesn't get update but the Oct updates updated my game now the game is totally broken
aaabcd1234
5 years ago
Origin had no right to update my game now the whole game is broken tried everything .
98019801980199
5 years ago
OK, i have the exact same error, now what have I tried:
1. Ran repair tool
2. Deleted user config (folder in documents)
3. Updated display driver
4. Updated windows
5. Reinstalled the game
And nothing helped, i think update broke the game
My config:
OS: Win7 32 bit
GPU: Nvidia GT 730
jpkarlsen
Hero (Retired)
5 years ago
@aaabcd1234
Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.
aaabcd1234
5 years ago
Well ea are a disgusting company to deal with my sims four legacy edition was broken by origin now my game is unfixable spoken to six customer service team all useless and no help my game was working fine till the October update then the update updates my legacy edition and it breaks my game approximately none of the ea staff can fix it or give my money back telling me useless and pathetic questions over and over thinking I'm a PC guru so my case is ongoing my game is totally broken all thanks to the bozos at ea I've deinstalled reinstall repaired nothing ..pathetic and useless company