My sim is brighter than my future.
Whenever I go in live mode, my sim looks extremely bright. He seems fine in CAS but in live mode it is very bright. Please help!! That is what he looks like:
Forum Discussion
@PINGISEVERYWHERE Does this happen in both fullscreen and windowed modes? Please test both and let me know; quit and reload the game after changing the setting to make sure the effect is still present.
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Yes, it happens in all of the modes. I turned off my shaders and my sim is still bright.
DxDiag:
@PINGISEVERYWHERE Please remove the shaders entirely and whatever utility loads them, e.g. Reshade or GShade. Then repair the game: open your EA App game library, click Sims 3, and select Manage > Repair.
Please also test in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just start a new save and see how the sims look.
Your dxdiag shows that you have a new-enough graphics chip and driver, and no obvious problems with either. But please look for a newer driver anyway. Go here:
https://support.hp.com/us-en/drivers/laptops
Enter your laptop's serial number, choose your OS (just Windows 11 is fine) if prompted, and you'll land on the download page for your laptop. Look for an Intel driver under Graphics that's newer than 31.0.0101.4032. If you see one, install it; if not, just let me know. Please also link that page so I can check your other drivers against what HP offers. The download page doesn't contain any personal information, just drivers for the overall model.
I have done all of that but my sim is still bright ☹️
@PINGISEVERYWHERE Please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
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