My Sims 4 Crashes and returns to the EA App
So whenever I try to play Sims 4 the game launches and the logo animation plays, but when the animation stops and starts loading in the screen with that same logo it crashes and goes back to the EA A...
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Hey @puzzlezaddict, thanks for all your help. I've been opening the game on windowed mode but still the same result. I also did the cleanboot but the EA app itself was unable to even start the game, it got stuck in the "preparing your game" bar and never even moved from there for like half an hour so I gave up on the clean boot.
As for uninstalling and reinstalling the game I honestly don't feel like doing it for a 6th time. Previously I uninstalled and reinstalled the game in the C drive and the problem persisted so I don't think the problem is in the drive the game is installed in.
If you have any more suggestions I would be happy to read them.
@XXArghorXX When you tried the clean boot, did you leave the EABackgroundService enabled? And did you in fact use the clean boot method rather than booting into safe mode? Both are common mistakes to make, and both would explain why the App didn't launch the game.
Just as a random test, you can also try launching Sims 4 while your computer is offline. Sign into the EA App and put it in offline mode, then disconnect from the internet before pressing Play.
I understand not wanting to reinstall, but you've already tried most of the usual troubleshooting steps. Still, if this is too much of a hassle, and the above doesn't work, I can make some suggestions that aren't so intensive. One would be to try playing in a new admin Windows account, a local one (not linked to your Microsoft account). That should only take a couple of minutes to set up.
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