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kisses6894's avatar
kisses6894
5 years ago
Solved

MY SIMS 4 GAME IS NOT SHOWING UP !!!

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? Im not able to get th...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @kisses6894  I doubt you'll need to start over, but it's worth trying a clean user folder to at least see whether something in your current one is the issue.  Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to this folder; just see whether you can get far enough to start a new save.  Let me know either way.

    If the game still won't load or crashes, please let me know what antivirus program you use, and also run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@kisses6894  I doubt you'll need to start over, but it's worth trying a clean user folder to at least see whether something in your current one is the issue.  Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to this folder; just see whether you can get far enough to start a new save.  Let me know either way.

If the game still won't load or crashes, please let me know what antivirus program you use, and also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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