i open my game in sims 4 and it works fine until it gets on the loading screen that says the sims 4 then it loads forever and i cant delete it. The only way to close the tab is to restart my computer> i have tried to press repair game and i have also re-downloaded it but neither worked. How do i fix it so i can play the game again?
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Community Manager
