my sims 4 isnt loading its a black screen but the noise is on
please help i just bought sims 4 now everytime i try load it its black but the music is on but nothing else just black
Forum Discussion
@churr_trin Does your computer run Windows or macOS? If Windows, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
If you have a Mac, please list its full specs: everything under About This Mac except for the serial number.
Hello,
I am having similar issue, my sims 4 is just loading forever from the continue a game area. Also if I start from create a sim, after I create the sim and I click the check mark to play it freezes there. I am play on PC/ windows/ I play from the origin app/ I had the game for a year but did not play for 6 months or so.
Please if you can help me explain it to me in layman's term. I am not a computer person and wont know acronyms and things to download and connect!
Thanks in advance
@Unknowngirl28 Please run a dxdiag and attach it to a post. This article explains how to run one:
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Please also let me know whether you have OneDrive active on your computer. You should be able to see a OneDrive entry in the left panel of a File Explorer window. Click on that, and if it says you need to sign in to use it, you're not using it.
Hello,
I have attached the file. I have one drive.
i have windows
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