my sims 4 isnt loading its a black screen but the noise is on
please help i just bought sims 4 now everytime i try load it its black but the music is on but nothing else just black
Forum Discussion
@Unknowngirl28 You can check the Task Manager's background processes tab for any entries that look like they might belong to an antivirus. (Google a name if you don't recognize it; anything with the Windows logo is from Microsoft and not a problem.) I think Sims 3 might have the same issue as Sims 4, but the easiest way to tell is to fix the Sims 4 issues and test Sims 3 afterwards.
If you can only load Sims 4 with no saves present even in a new admin account, with OneDrive not part of the picture at all, then I'd still think the problem was either an antivirus or Controlled Folder Access. The guide for CFA is pretty straightforward and written with non-tech-savvy people in mind.
Do you think, if I delete everything-sims and start over, that would make a difference? I’ll still check the anti virus but just want to know!
@Unknowngirl28 I think at best, you'd get one good launch of Sims 4 before you ended up in the same place. If something is blocking the game now, it's going to want to block the game again after a reinstall.
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