Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.
I added the DxDiag
@HannaVanity The main issue is is you have a 32 bit operating system. Even though the base game may run, expansion packs may require a 64 bit operating system. 32 bit operating systems are just about dead. Some systems have dropped their 32 bit versions completely. Your system should support Windows 10 64 bit computing but there is no upgrade path other then reinstalling the Windows 64 bit version. This will wipe your hard drive. You MAY be able to use the activation code that came with your computer and get the 64 bit version but you may have to buy a 64 bit activation key. You can download the 64 bit install image from Microsoft but you still need an activation key. the sooner you make the move the less data you have to back up and save.
In addition to what @roberta591 wrote.
If you logon using a Microsoft account (the default) there will not be a need for an activation key as it is saved to the account. When installing and the prompt for a key shows you can just skip it.
Your Graphics driver is very old visit amd.com to upgrade it. Your system has limited RAM if you install Windows 10 64 bit you should look in to adding more RAM. Your CPU is weak for gaming but should work for the Sims 4.
Notice that EA plan to release a legacy version of The Sims 4 for 32 bit Windows. No future update of the game will work with it as they will be 64 bit only.
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