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puzzlezaddict
5 years agoHero+
@AngryFemiKeagan Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can get far enough to start a new save.
If the game still freezes, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
5 years ago
I have tried that 4+ times but here is my dxdiag from roughly an hour or two ago
About The Sims 4 Technical Issues - PC
PC players get help with their technical issues in The Sims 4 here.52,345 PostsLatest Activity: 21 seconds ago
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