@AngryFemiKeagan Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can get far enough to start a new save.
If the game still freezes, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
@whitehamm You should be able to move your saves to the new Sims 4 folder the game has created. The saves themselves might be corrupt, or not; the only way to find out is to test them.
Since this thread is a bit old, I'll lock it here. But please do create a new thread if you'd like further help with this issue or another one.
Community Manager
