Hi yes!Thank u for the response,for your first option the only farthest i could go is making my sim,choosing the season and when i click the house i want and all it crashes!As for your second option,i'm not quite sure what a razer app is..but,i've tried my best to locate some and uninstall but still didn't work☹️(.As for the others,still no hope.
@Ummn0thanks Razer is a company that makes laptops, gaming-related peripherals (mice, keyboards, etc.), and software (Synapse, Chroma, some others). Its software can conflict with Sims 4, causing the game to crash with the same type of error I see in your dxdiag. In fact, those errors are usually caused by interference from outside software. But the clean boot should have helped with that: nothing should have been running on your computer except Sims 4, the EA App, and Windows.
If you did open some other app, please test again while keeping that app, and everything else, closed.
Otherwise, please try playing in a new admin Windows account. Make it local, as in, don't link it to your Microsoft account. You'll be able to launch Sims 4 without needing to reinstall anything, but your saves and other user data won't be available. That's fine for now; just let me know whether the game works.
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