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sczelaya's avatar
sczelaya
3 years ago
Solved

my sims 4 wont open via ea app

Anytime I try to open the Sims 4 by either going to the EA app and launching it or from the game icon itself, the EA window pops up, goes away (making me think that the game is loading), then after a...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @sczelaya  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If the game still won't open, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

sczelaya's avatar
sczelaya
3 years ago

Thank you so much, it worked! But also keeping in mind what you said (how my saves won't be read temporarily by the game) --- I'm wondering if that affects the features of that game. And by that I mean how when I loaded into the game there was no "play scenario" or "new game" option, just gallery and settings. Just wanted to know if that was normal. But thank you anyways!

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@sczelaya  When the only option is to start a new game, you just get a big Play button.  Once you have a save, the other options should all be available.  Let me know if they're not.

You can also move your saves from the old Sims 4 folder to the new one, and the game will probably still work fine.  Saves aren't usually the reason Sims 4 stops loading.

  • sczelaya's avatar
    sczelaya
    3 years ago

    I moved my saves from my old folder to the new one just as you said and the save game I used as a test run got deleted. It made me start from scratch and it shows nothing saved in my library and none of my mods will show up in CAS. (FYI I'm more of a CAS player than livemode player) So overall right now it's just the base game with my expansion packs with no saves at all and nothing is coming back. Thanks so much for your help anyways to even get the game be opened.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @sczelaya  Do you mean the file itself was deleted, or only that the save didn't show up in-game?  If the files are still present but not loading, please post a screenshot of those files.  If the files are gone, let me know whether OneDrive is running on your computer, even if you never use it, and how full it is.

      • sczelaya's avatar
        sczelaya
        3 years ago

        The files are still intact in my folder. I even moved the sims 4 back to electronic arts folder and moved the electronic arts folder to desktop. I thought the game would just temporarily not read my game files but nothing will show up in game. And it's odd because I have hundreds of CC files for cas. (If you see the new sim in my library I just made that one out of boredom LMAO).

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