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Anonymous's avatar
Anonymous
Not applicable
8 years ago

My Sims 4 WON'T OPEN!!!!

Hi, EA! So since yesterday, I've been trying to play the Sims 4, one of my favorite games. However, it just will. not. start. I've tried EVERYTHING; I've done a clean reboot, I've repaired it throug...
pc
yahel_1's avatar
yahel_1
Not applicable
8 years ago

Ok @PengwernzFTW

Ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client and your game to the exclusion list.Add firewall/antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-with-origin/#1

Add antivirus exclusions/exceptions for specific files/folders Origin ,or/and file extensions origin.ex from scanning.(very important to do )

Perform a Clean Boot https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

Anonymous's avatar
Anonymous
Not applicable
8 years ago

i have the same problem, since the last update...

i tried all you said and none of this worked

☹️(((

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Hi @tamyrj, @PengwernzFTW and @SimsfanaticOrgin

    what happens exactly when you try to open ? Do you get any error messages ? Where are you stuck ?


    Are you using any mods/cc in your game ?

    Could you post your Computer's DxDiag?

    To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    You can attach the txt file to your post directly.

    ---------------

    Also moved this to the Sims forum.

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      Yes I do use CC, but that has never made my game unable to even play in the first place. I HAVE had custom content files that corrupted my game, but all that did was that it would stop responding while the game itself was loading.

      This is what happens when I try to start my Sims 4; so I log into Origin and press 'Play' on TS4. The Play button then becomes greyed out for a couple seconds, and then it goes back to being orange as if I had never clicked it and started the game in the first place. If I look on the Task Manager, it shows that The Sims 4 is running for a couple of seconds, then it disappears.

      Also I've linked the DxDiag file too if you wanted to see that 🙂 

      • CMeki's avatar
        CMeki
        Hero (Retired)
        8 years ago

        Did you try removing your mods folder (move it to your desktop) and try again? All mods can effect the game differently, so it's worth a try. If it happened after the last update/game installation there might be mods that need an update.
        Here's a list with incompatible/updated mods after the latest patch 🙂
        https://simsvip.com/2017/11/07/incompatible-modsupdates-november-7-2017-patch/

        I have had a problem that seems like yours before, it was mod-related, so yours could be too. I hope it is, so you can get it to work soon!
        Fingers crossed 🙂

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