My sims are not showing up in CAS

@sammylee528

With removing the mods folder, did you delete the game cache and the localthumbcache.package from the Sims 4 folder to help with troubleshooting.

How to Delete Cache Files - https://sims4.crinrict.com/en/2014/09/delete-cache-files/

Deleting the cache files will remove all traces of mods and custom content that were tied to your game.

Try a new save with a new Sim to see if this helps.

Did you remove everything from your mods folder including mods ? Like are you using any UI Cheat mods that could cause issues ?

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.