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@Starscream195 Random crashes are hard to pin point the cause. The dxdiag looks good. The dxdfiag is giving some errors though. Is Windows up to daste? Is this a new computer? That video card requires a minimum 650W power supply. Is there plenty of air flow? Is this a scratch build computer? Have you tried a bench mark program like 3dmark - there are free versions?Please post the make and model of the power supply.
Here is the exact listing: https://www.bestbuy.com/site/ibuypower-gaming-desktop-intel-core-i7-9700f-16gb-memory-nvidia-geforce-rtx-2070-super-1tb-hdd-480gb-solid-state-drive-black/6362981.p?skuId=6362981
- roberta5914 years agoHero (Retired)
@Starscream195 There should be a label some where on the side of the power supply listing all the specs. The only thing I can suggest is removing all the mods and start a new game and see if it crashes. If the game now plays then its probably a mod or a mod conflict. I once had a computer tyhat would crash once and then run fine for the rest of the day. Traced the problem to a bad memory module. T replaced the module and no issues after that. It took me a couple of weeks to figure that out. At the end of the dxdiag I will find errors. Windows keeps an error log that may help but many times iy only provides clues to the issue. You didn't say how new this computer is.
- 4 years ago@roberta591 So sorry. The computer is a year old. I got it back in June of 2020. I also can't get into power supply as the company who designed it has covered the PS and the hard drives with a casing. I am unsure of how to remove it (I'm not very comfortable poking around in it, which is why I got a prebuilt in the first place.) But I can see what I can do to remove it carefully.
- puzzlezaddict4 years agoHero+
@Starscream195 A prebuilt computer should have a power supply that's technically sufficient for its hardware. You might run into trouble if you overclocked the components, but in that case you'd probably have figured out the system was unstable when testing the overclock. The other possibility is a faulty PSU, but that typically doesn't look like the crashes you're describing.
Your dxdiag shows access violations from Sims 4. These mean that the game tried to access a memory address in an improper way, although none of the crash info would ever tell you what function in-game was the culprit. These kinds of errors can in theory be caused by hardware issues, for example a bad memory module or failing hard drive, but in the absence of any other indicators of hardware problems, and your info doesn't have any, it's much more likely that this problem is confined to Sims 4, and in particular your mods or possibly your custom content.
I understand the crashes are infrequent enough to make testing your mods and cc difficult, but one thing that would make it easier is if you could find at least one crash that was reproducible. To that end, try saving often, I mean extremely often, so there's a good chance the same event that causes a crash once is about to fire at one of your save points, and you can load it over and over to test.
Another potentially useful approach is taking your lastexceptions, if you have any, to the MCCC Discord and asking for help. The server has bots that can read your files and provide a likely culprit, and the support people can take a closer look if necessary. They might be able to tell you that a particular mod is responsible even without the crashes being reproducible.
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